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MANAGED IT SERVICES: What is it?

 

MANAGED IT SERVICES

 

Imagine, for a second, an IT Purge. Where for one day a year, it was legal to hack, corrupt, and damage any server, network, or desktop.

If you knew exactly when this day was, what would you do to prepare? Are you prepared now? Do you have the staff necessary to not only prevent these attacks, but recover or fix anything that was disrupted during the Purge?

The reality is, you never know when your IT Purge is going to come, and Managed IT Services makes sure you have both the technology, information, and staff to survive it.

By outsourcing your IT needs to Managed IT Service Providers (MSPs), like VLCM, instead of having an in-house IT department, you can make sure you stay up-to-date, relieve stress, and save money.

Some companies even choose to have a hybrid IT department: with in-house IT employees working in conjunction with an outsourced team.

"Personally, I have enjoyed the freedom of 'not worrying' about whether or not the server will go down, that the software maintenance is occurring as needed, and the consistently positive results I get with VLCM. VLCM consistently goes above and beyond expectations to deliver excellent customer service. Every experience with VLCM, whether with management or technicians, I have a polite, knowledgeable, and informative encounter."- Julie L., B. Jackson Construction & Engineering, Inc.

Here's a list of services MSPs can provide:

1. Network Support

Around-the-clock monitoring, management and remediation of your network to support your ever changing needs and business requirements. This covers:

  • Continual network status reviews to uncover opportunities for improvement
  • Proactive management of the network to increase availability and performance
  • Assistance making the move to the cloud

2. Cybersecurity services

The securing of your organization's infrastructure inside and out including:

  • Firewalls
  • Anti-malware solutions
  • Unified threat detection
  • DNS filtering

3. Managed User Services

Unlimited remote monitoring, management, remediation and on-site support for all of your employees. Anti-spam and virus protection keeps your employees safe, and your company's data secure. By supporting all of your employees' devices, Managed User Services helps them stay agile and mobile in this changing world.

4. Disaster Preparedness and Recovery

Solutions focus on restoring critical IT systems that support business functions.  From the desktop to the server and NAS, MSPs review your environment and provide the optimal level of protection to achieve your recovery - within your budget. Benefits include:

  • Instantly retrieve lost or damaged files and folders
  • Automatic backups require little or no IT intervention
  • Backup server images to enable VM spin up in the cloud to address business continuity standards

5. Network Operation Center (NOC) Monitoring

A NOC is basically an outsourced Help Desk. These technical teams watch endpoints, independently resolve issues as they arise, and are constantly taking preventative steps to ensure many issues do not occur.

6. Future Proofing

MSPs predict future changes and assist companies with creating plans on how to transitioning towards these future technologies with ease. Cloud-based Services are an example of future-proofing; they are scalable, so additional resources can be purchased as the company grows.

7. Virtual Chief Information Office (vCIO)

Ideal for small or startup companies, a vCIO does everything a CIO would do, but virtually. Responsibilities such as:

  • Assisting in defining and managing strategic IT objectives 
  • Providing day to day tactical execution of IT objectives to achieve business objectives
  • On-going, project-based IT support

 

Is this what your company needs? Schedule a free consultation.

 

 

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